One of the biggest challenges businesses are currently facing is the pressure to continually maximise IT operational efficiencies. However, the real question is how to achieve this whilst maintaining a fully customer centric offering.
The usual approach is centred on driving down operating costs, making staff cuts and mass process changes that ultimately result in distancing the end consumer. So, the challenge is to maximise productivity and enhance the value of your business by improving on the existing processes or expanding your current offerings. We aim to help you syphon out what the right combination of people, process and technologies are. We will show you that it is possible to maximise IT operational efficiencies whilst maintaining, and even increasing customer satisfaction.
So, how will we achieve this?
By driving down costs whilst putting the customer at the centre of everything you do. Waxtie will lead you in…
1. Cultivating a customer centric approach
Giving your company the competitive edge. Customer retention is essential in any successful business. By maximising operational cost efficiencies whilst maintaining customer satisfaction you will have the time to grow your business rather than be looking to replace the customers that have dropped off of the radar whilst all eyes have been inwardly focussed.
2. Understanding the business priorities
Business strategies must always align with the short, medium and long-term needs of the customer. Waxtie will work with you to develop an in depth understanding of your strategies and objectives.
3. Embracing change
Waxtie can eliminate the risk of business functions and processes becoming redundant by helping you to adopt a pro-active and flexible approach to managing change.
4. Adopting a non-linear structure
Getting the right combination of people, process and technologies is essential to your business’ success and future growth. Waxtie will work with you and your existing structure, to achieve operational efficiencies by refining and replacing, where necessary, processes, resources and training.
5. Customer focused KPIs
It is imperative to ensure that customer focussed KPI’s are part of the business strategies and resulting objectives. We will ensure that these are fit for purpose and align with your customers’ expectations. Working closely with you we will ensure a customer centric approach whilst going through the change of implementing operational efficiencies.
At Waxtie we have developed and successfully implemented a business model that assists companies in delivering all of the above. We do not expect you to invest in any additional CRM software or incur any additional business expense. We achieve our results by working closely with you. We will provide the framework that allows you to maintain a constant review of operational efficiencies with a customer centric approach.
A satisfied customer is the best business strategy of all.
Michael LeBoeuf, business author of How to Win Customers and Keep them for Life
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Sam Walton, founder of Wal-Mart Stores Inc.