Working with your IT department is vitally important; they have the specialised expertise to keep your organisation up and running. Therefore it is vital that you take the time to understand key individuals specialisms or expertise. This can be key when you want to implement new technology to improve business systems, as their knowledge can help you select the most appropriate software/hardware or technical approach to take.
Remember, don’t view the IT department as the people who sort out problems, involve them in the decision making about new business systems from the outset. They may have a technical focus, which is different from your business objectives, but this can be important, especially if the new technology has to integrate with current business systems.